Lumoxltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website or purchase our drone products.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Personal Information
We may collect the following details when you interact with our website:
- Full Name
- Email Address
- Phone Number
- Shipping/Billing Address
- Payment Information (processed securely via payment gateways)
- Identification details (if required for drone regulations)
B. Device & Technical Information
Automatically collected data includes:
- IP Address
- Browser Type & Version
- Device Type
- Cookies & Tracking Data
- Location (approximate)
C. Usage Information
We collect details on how you use the website:
- Pages visited
- Time spent on each page
- Clicks, actions, and navigation patterns
2. How We Use Your Information
Your information is used for the following purposes:
A. Order Processing & Delivery
- Processing orders
- Payment confirmation
- Shipping & delivery updates
- Tracking information
B. Customer Support
- Responding to queries
- Technical assistance
- Complaint resolution
C. Marketing & Promotions
- Sending offers, updates, and promotional messages
- Announcing new drones, accessories, and services
(You can unsubscribe anytime)
D. Website Improvement
- Enhancing user experience
- Improving website performance
- Developing new features
E. Legal & Regulatory Compliance
- Drone registration guidelines
- Age/identity verification (if required)
- Prevention of fraud, unauthorized access, or misuse
3. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Enhance website performance
- Analyze traffic patterns
- Provide personalized content
You can disable cookies through your browser, but certain features may not work properly.
4. Sharing of Personal Information
We do not sell your personal information.
We may share your information only with:
A. Service Providers
- Shipping & courier partners
- Payment gateway providers
- Data hosting providers
- Technical support teams
B. Legal Authorities
Only when required by:
- Law enforcement agencies
- Court orders
- Government regulations (Drone-related)
C. Business Transfers
If Lumoxltd merges or sells assets, customer data may be transferred securely.
5. Payment Security
- We use trusted third-party payment gateways with encryption.
- Lumoxltd does not store your full payment card details.
- Transactions are processed using secure SSL encryption.
6. Data Storage & Protection
We implement strong security measures:
- Encrypted servers
- Firewalls
- Regular security updates
- Limited employee access
However, no online platform can guarantee 100% security, but we follow industry best practices.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your information
- Opt-out of marketing messages
- Request details of how your data is used
To exercise these rights, contact us using the details below.
8. Data Retention
We store your information as long as:
- Required for order fulfillment
- Necessary for legal reasons
- Needed for customer support or warranty claims
- Once no longer required, data is securely deleted.
9. Children’s Privacy
Lumoxltd does not knowingly collect data from children under 18 years.
If a child has provided information, please contact us for immediate removal.
10. Third-Party Links
Our website may include links to:
- Social media pages
- Partner websites
- External blogs or resources
We are not responsible for the content or privacy practices of third-party websites.
11. Changes to This Privacy Policy
Lumoxltd may update the Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
Your continued use of the site means you accept the updated policy.
12. Contact Information
For questions or concerns regarding this Privacy Policy:
Lumoxltd – Privacy Department
Email: info@lumoxltd.com
Phone: +07798548708
Address: 26 Princess Avenue, Surbiton KT6 7JJ